How soon will I receive my order?
All Products are made to order and sent out within 5-7 working days, from our location in Helsinki, Finland. Delivery anywhere in Europe is 2-5 days.
What kind of photos look best printed on wood?
Bright, more vivid colours always look best. Lighter images allow more of the wood to show through. Please see our
printing guide page for more information.
What file format do you accept?
Our online ordering system accepts .jpg .bmp .tiff and .png. We can print all other file types as well but you would need to make the order through email.
What quality image should I use?
The higher the quality of the image, the higher the quality of the print! We advise over 150dpi, but we can print up to 600dpi.
Please see our printing guide page for more information.
Can I use photos from Facebook / Instagram?
Yes, but do remember that when you upload a photo to these sites they compress your images a lot. For this reason it would be better to use the original image which, even with an outdated smartphone can be 5 times better quality!
How will my image change when printed on wood?
It will look better! Printing on wood makes every photo unique, as it allows the natural colour and texture to show through.
Please see our printing guide page for more information.
How do I hang my Plywood Print?
Our 30mm thick prints have a frame on the back and built in holes for easy hanging. The 15mm prints are solid and have built-in hanging system. The 1mm thickness is comparable to that of a thick poster, so it can be easily mounted using double-sided tape, clips, or a standard frame.
How do I take care of the Plywood Print?
Very simply! Take a dry brush or lint free cloth and simply wipe the surface off any dust. A damp cloth is also safe to use, but please no chemicals.
Are Plywood Prints suitable for wet/humid conditions?
Our Plywood Prints are only suitable for indoor use with normal humidity levels. If you would like to use yours outside or in wet rooms like bathrooms, we can add a waterproof layer. Just email us before making the order, and request the additional price. Please note that our minimum price for custom orders is 200€ plus VAT.
Where do you deliver to?
We ship to the following EU & Non-EU countries: Belgium, Denmark. Estonia, Finland, France, Germany, Netherlands, Sweden and Norway
Does my delivery have tracking?
Yes all orders have tracking through Posti (within Finland) or Postnord for the rest of Europe.
My order was damaged when it arrived, what do I do?
Simply send us an email with a photo of the damaged item and your order details. We will arrange a reprint and ship it to you without any additional cost. For larger prints, we ask that you return the damaged item using the packaging and label shipped with your new Plywood Print.
What is your return Policy?
All of our Artist collection & Plywood Print collection products are covered by our 100% money-back guarantee. If you're not completely satisfied with your product for any reason please contact us right away and we can arrange for the product to be returned for free. We will refund 100% of the products value. Products must be returned in original and re-sellable condition within 14 days of the delivery date.
