Skip to content
  1. Premium Nordic Wood Prints

Returns

Artist Collection Products - Returns

We want you to be satisfied with your purchase.

If, for any reason, you are not satisfied with your Artist Collection product, you may return it within 14 days of delivery for a refund of the purchase price.

To be eligible for a refund, returned items must:

  • Be returned within 14 days of the delivery date.
  • Be in their original condition, in the original packaging where possible.

To ensure your return can be processed correctly, all returns must be sent using our authorised tracked returns service. Once your return request has been approved, we will provide you with return instructions and, where applicable, a tracked return shipping label.

Please do not return items without first contacting us, as we cannot guarantee that unauthorised returns or items sent outside our returns process can be identified and processed correctly.

Return Costs

The cost of returning an item will be deducted from your refund and is based on the applicable return shipping rate:

  • Within Finland: €7,90
  • All other EU countries: €22.00

Please note that this return policy applies only to products from our Artist Collection. Personalised and custom-made products, including those created using our Create Your Own service, are made to your specifications and cannot be returned unless they are damaged upon delivery.

Create Your Own Products - Returns

All products created using our Create Your Own service are made to your individual specifications and personal images.

For this reason, these products cannot be returned or exchanged if you change your mind, order the wrong size, upload the wrong image, or are otherwise no longer required. This is in accordance with applicable consumer legislation relating to personalised and custom-made products.

We encourage you to carefully review your uploaded image, cropping, product size and order details before completing your purchase, as production begins as soon as your order is placed.

If your product arrives damaged or faulty, please contact our customer service team within 14 days of delivery. We will assess the issue and, where appropriate, arrange a replacement or refund.

To report a fault or manufacturing issue, please contact us before returning any item. If a return is required, it must be processed through our authorised tracked returns system. We will provide return instructions and, where applicable, a tracked return shipping label.

Contact Us

If you wish to request a return or report a fault, please contact our customer service team by email at info@plywoodprint.com.

To help us process your request as quickly as possible, please include:

  • Your order number (beginning with #), which can be found in your order confirmation email.
  • The name the order was placed under.
  • A brief description of the reason for your enquiry.
  • Photos of the product if you are reporting damage or fault.

Please do not return any items without first contacting us. Where a return is approved, it must be sent using our authorised tracked returns service. We will provide full return instructions and, where applicable, a tracked return shipping label.